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Privacy Policy

Last updated: 27 August 2026

SOVA Wellness respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how SOVA Wellness may collect, use, store and disclose personal information when you visit sova-wellness.com, register for our programs, purchase our products or services, contact us or otherwise interact with SOVA Wellness.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where they apply to us.

1. Information We May Collect

Depending on how you interact with SOVA Wellness, we may collect information such as:

  • your name;
  • email address;
  • contact information you voluntarily provide;
  • program or course registration information;
  • information relating to purchases or transactions;
  • correspondence you send to us;
  • enquiries, feedback or survey responses;
  • information voluntarily submitted through website forms;
  • basic technical information associated with accessing our website or online services; and
  • other information you choose to provide.

We aim to collect only information reasonably necessary for our activities and services.

2. Health and Sensitive Information

Because SOVA Wellness provides wellness education, you may sometimes choose to communicate information relating to your health or wellbeing when contacting us.

Please do not provide detailed medical records or sensitive health information unless it is genuinely necessary and appropriate.

Where health information or other sensitive information is collected by us, we will handle it in accordance with applicable Australian privacy requirements.

SOVA Wellness is an educational wellness service and should not be used as a substitute for communicating medical information to an appropriately qualified healthcare professional.

3. Payment Information

If you purchase a SOVA Wellness product or service, payments may be processed through third-party payment providers such as Stripe or PayPal.

These providers may collect and process payment information in accordance with their own privacy policies and terms.

SOVA Wellness does not generally receive or store your complete credit or debit card details where payment is processed directly by these third-party providers.

4. How We Collect Information

We may collect personal information when you:

  • visit our website;
  • register for a program or course;
  • create or use a course account;
  • purchase a product or service;
  • download or request a resource;
  • subscribe to communications;
  • complete a form;
  • contact us by email;
  • respond to a survey or request; or
  • otherwise voluntarily provide information to us.

Some technical information may also be processed automatically by services used to operate and secure our website.

5. How We Use Personal Information

We may use personal information to:

  • provide our programs, resources and services;
  • create and administer registrations or accounts;
  • provide requested downloads or resources;
  • process and administer purchases;
  • communicate with you about a program or service;
  • respond to enquiries;
  • provide customer support;
  • send communications you have requested or consented to receive;
  • maintain, secure and improve our website and services;
  • prevent fraud, misuse or security incidents;
  • maintain appropriate business records;
  • comply with applicable legal obligations; and
  • protect our legitimate business interests and the rights of our users.

We will not use personal information for an unrelated purpose where doing so would be inconsistent with applicable privacy law.

6. Email Communications

If you register for a SOVA Wellness program, request a resource or choose to receive communications from us, we may send you information relating to the service or communication you requested.

Where we send marketing communications, we will provide an appropriate method to unsubscribe where required by law.

Certain administrative or transactional communications may still be necessary to provide a service you have requested.

7. Third-Party Service Providers

SOVA Wellness uses third-party services to operate its website, programs, communications and payment systems.

These currently include:

Cloudflare — website infrastructure, hosting/security and applicable domain and email-routing services.

Systeme.io — course hosting, customer or student registration and email communications.

Stripe — payment processing.

PayPal — payment processing.

These providers may process information on our behalf or independently in accordance with their own terms and privacy policies.

Some providers may store or process information outside Australia. Locations may vary according to the provider's infrastructure and services.

8. Analytics

SOVA Wellness does not currently use a separate dedicated website analytics service.

However, our website infrastructure, security, course and other technology providers may generate basic technical, operational or security information as part of providing their services.

If we introduce a separate analytics service in the future, this Privacy Policy may be updated accordingly.

9. Cookies and Similar Technologies

Our website and third-party services supporting it may use cookies or similar technologies necessary for website functionality, security, account access, course delivery or other service features.

Where legally required, appropriate information or choices concerning non-essential cookies will be provided.

You may also be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.

10. Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

  • service providers assisting us to operate SOVA Wellness;
  • payment processors;
  • website, infrastructure or course-platform providers;
  • professional advisers where reasonably necessary;
  • government agencies, regulators or law-enforcement bodies where disclosure is legally required; or
  • another party where you have consented or disclosure is otherwise authorised or required by law.

11. Overseas Processing

Some third-party technology providers used by SOVA Wellness may operate infrastructure or engage service providers outside Australia.

As a result, personal information may in some circumstances be stored, accessed or processed overseas.

The countries involved may change as providers change their infrastructure.

Where Australian privacy law imposes obligations on us concerning overseas disclosure, we will take reasonable steps to comply with those obligations.

12. Data Security

We take reasonable steps appropriate to our circumstances to protect personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no internet transmission, cloud platform or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable precautions to protect your own account credentials and devices.

13. Data Retention

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain legitimate business records and satisfy applicable legal obligations.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate and subject to applicable law.

14. Access and Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant or misleading.

Where applicable, we will respond in accordance with Australian privacy law.

We may need to verify your identity before providing access to personal information.

15. Privacy Concerns and Complaints

If you have a question or concern about how SOVA Wellness has handled your personal information, please contact us first so that we can consider and respond to your concern.

We will take privacy concerns seriously and aim to respond within a reasonable period.

Where applicable, you may also have the right to make a complaint to the relevant Australian privacy regulator.

16. Children's Privacy

SOVA Wellness services are primarily designed for adults.

We do not knowingly seek to collect personal information from children without appropriate consent where consent is required by law.

If you believe a child has provided personal information to us inappropriately, please contact us.

17. External Websites

Our website or programs may link to third-party websites or services.

SOVA Wellness is not responsible for the privacy practices of those third parties.

You should review the privacy policy of an external service before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, service providers or applicable requirements.

The current version will be published on our website with the updated date shown above.

19. Contact

For privacy questions, requests or concerns, please contact:

SOVA Wellness

Email: hello@sova-wellness.com